Frequently Asked Questions
Find answers to common questions about water filtration systems, maintenance, and our services.
What industries does Filterdyn serve?
We serve a wide range of industries including manufacturing, food & beverage, healthcare, hospitality, marine, construction, and shipping & logistics. Our solutions are customized for each industry's specific water quality requirements and regulatory compliance needs.
How long has Filterdyn been in business?
Filterdyn has over 30 years of experience in industrial water filtration and treatment solutions in Greece and internationally. We've built our reputation on quality, technical innovation, and customer satisfaction.
Do you provide emergency support?
Yes, we offer 24/7 emergency support for existing customers with critical filtration systems. Our emergency hotline (+30 690 123 4567) ensures rapid response for urgent system failures or water quality issues.
What types of water filtration systems do you offer?
We offer comprehensive filtration solutions including:
- Cartridge filters and filter bags
- Reverse osmosis systems
- UV disinfection systems
- Water softeners
- Filter housings
- De-ionisation columns
- Active carbon filtration
- Ultra-pure water systems
What size water filtration system do I need for my business?
System sizing depends on several factors:
- Daily water consumption volume
- Peak flow rate requirements
- Water quality specifications needed
- Specific applications and processes
- Available space and installation constraints
Our experts conduct thorough site assessments to recommend the optimal system size and configuration for your specific needs.
Can you customize filtration systems for specific requirements?
Absolutely! We specialize in custom filtration solutions tailored to your specific water quality challenges, flow requirements, space constraints, and regulatory compliance needs. Every system is designed and engineered for optimal performance in your application.
How often should I replace my water filter cartridges?
Replacement frequency varies based on water quality and usage:
- Sediment filters: Every 3-6 months
- Carbon filters: Every 6-12 months
- RO membranes: Every 2-3 years
- UV lamps: Annually
We provide maintenance schedules and monitoring services to optimize replacement timing and system performance.
Do you provide maintenance services?
Yes, we offer comprehensive maintenance services including:
- Scheduled preventive maintenance
- Filter cartridge replacement
- System performance monitoring
- Water quality testing
- Emergency repairs
- System upgrades and optimization
How do I know when my filtration system needs maintenance?
Key indicators include:
- Decreased water flow rate
- Changes in water taste, odor, or appearance
- Increased pressure differential across filters
- System alarms or warning indicators
- Scheduled maintenance intervals
We can install monitoring systems that alert you when maintenance is needed.
What water quality parameters can your systems address?
Our systems can effectively treat:
- Sediment and particulates
- Chlorine and chemical contaminants
- Bacteria, viruses, and microorganisms
- Heavy metals and dissolved minerals
- Taste and odor compounds
- Total dissolved solids (TDS)
- pH adjustment and hardness removal
What certifications do your products have?
Our products and processes are certified to international standards including:
- ISO 9001 Quality Management
- ISO 14001 Environmental Management
- CE marking for European compliance
- NSF/ANSI standards for water treatment
- Industry-specific certifications as required
How do I determine my water quality requirements?
Water quality requirements depend on your specific application:
- Drinking water: WHO/EU standards
- Food processing: HACCP compliance
- Pharmaceutical: USP/EP standards
- Electronics: Ultra-pure specifications
- Boiler feed: ASME guidelines
We conduct water analysis and help establish appropriate quality targets for your application.
How much does a water filtration system cost?
System costs vary significantly based on:
- System size and capacity
- Technology complexity
- Water quality requirements
- Installation requirements
- Automation and monitoring features
We provide detailed quotes after assessing your specific needs. Contact us for a free consultation and custom pricing.
Do you offer financing options?
Yes, we work with financing partners to offer flexible payment options including equipment leasing, rental programs, and extended payment terms. Contact our sales team to discuss financing solutions that fit your budget.
What's included in your service packages?
Our service packages typically include:
- Initial system design and consultation
- Professional installation and commissioning
- Operator training and documentation
- Warranty coverage
- Preventive maintenance programs
- Technical support and emergency service
- Replacement parts and consumables
Still have questions?
Our water filtration experts are here to help with personalized advice and solutions.